Standard shipping typically takes 3-5 business days within Canada. International shipping times vary by location but generally take 7-14 business days.

We offer a 30-day return policy for all unused items in their original packaging. To initiate a return, please visit your order history in your account or contact our customer service team. Return shipping is free for domestic orders.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed and your payment information is never stored on our servers.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs fees, taxes, or duties that may be imposed by their country's regulations.

Once your order ships, you'll receive a confirmation email with tracking information. You can also view your order status and tracking details in your account under 'Order History'. If you checked out as a guest, you can use the order tracking tool on our website with your order number and email address.

Yes, all our products come with a 1-year limited warranty against manufacturing defects. This warranty covers issues related to materials and workmanship under normal use. It does not cover damage from misuse, accidents, or normal wear and tear. Please contact our customer service team to initiate a warranty claim.

You can reach our customer service team anytime by emailing us at snapretrolenses@gmail.com. We’ll do our best to get back to you within 1–2 business days!

We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us immediately. We can usually accommodate changes if the order hasn't shipped yet. Once an order has shipped, you'll need to follow our return process for any unwanted items.

Our website displays real-time inventory information on each product page. If an item is out of stock, you'll see an 'Out of Stock' notice instead of the 'Add to Cart' button. For some popular items, we offer a 'Notify Me' option so you can receive an email when the product is restocked.

If your package arrives damaged, please take clear photos of the item and packaging, and contact us right away at snapretrolenses@gmail.com. For lost packages, we’ll work directly with the shipping carrier to help locate it or arrange a replacement. All SnapRetro shipments are insured, so you’re covered in the event of damage or loss during transit.

Yes, we offer a satisfaction guarantee. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days for a full refund of the purchase price. The item must be in its original condition with all tags and packaging intact.